-
Education
-
Work Experience
- Systems Engineer
- Adtalem Global EducationNovember 2024 - Present
- Work with cross-functional teams like database administrators, software developers, and business analysts to resolve complex issues
- Provide technical support to users and stakeholders regarding system issues or process questions
- Troubleshoot Banner batch processing failures
- Troubleshoot connectivity issues, API failures, or data discrepancies between Banner and third-party systems
- Manage scripts, reports, and workflows for Banner processes
- Test and validate updates and fixes for Banner processes
- Support Degree Works
- Ellucian Banner Developer
- Adtalem Global EducationApril 2024 - October 2024
- Design, develop, test, and maintain Banner software applications to meet business needs
- Troubleshoot Banner batch processing failures
- Translate business needs into technical specifications
- Collaborate with stakeholders to make systems and analytics adaptable for decision making
- Support compliance with federal, state, and institutional regulations
- Develop and document User Acceptance Testing processes
- Work collaboratively with internal and external stakeholders to resolve issues
- Database Administrator
- Arkansas Tech UniversityMarch 2018 - June 2023
- Maintain Development and Production Oracle databases for the Ellucian Banner ERP
- Install, configure, and update licensed third-party applications & Ellucian Banner products
- Monitor and adjust scheduled processes as needed
- Deploy, configure, & maintain Tomcat applications
- Review log files to troubleshoot & resolve issues with applications and processes
- Migrated an on-premises Ellucian Banner ERP environment to a cloud-hosted environment
- Programmer Analyst
- Arkansas Tech UniversityMarch 2016 - March 2018
- Design & develop Oracle databases
- Develop in-house information systems and web applications to meet end-user needs
- Perform custom modifications of Ellucian Banner products to meet end-user needs
- Write SQL reports and create user dashboards with Evisions Argos
- Configure integrations with third-party products & services